{"id":687,"date":"2021-12-23T22:06:12","date_gmt":"2021-12-23T22:06:12","guid":{"rendered":"https:\/\/startersites.io\/elementor\/garderobe\/?page_id=3"},"modified":"2025-05-28T06:53:52","modified_gmt":"2025-05-28T06:53:52","slug":"isporuka-i-reklamacije","status":"publish","type":"page","link":"https:\/\/dankaz.co.rs\/sr\/isporuka-i-reklamacije\/","title":{"rendered":"Isporuka i reklamacije"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"687\" class=\"elementor elementor-687\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab3c0ca e-flex e-con-boxed e-con e-parent\" data-id=\"6ab3c0ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-135435e1 elementor-widget elementor-widget-text-editor\" data-id=\"135435e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-start=\"182\" data-end=\"202\">\ud83d\ude9a Na\u010din isporuke<\/h2><h3 class=\"\" data-start=\"204\" data-end=\"237\">Isporuka na teritoriji Srbije<\/h3><p class=\"\" data-start=\"239\" data-end=\"444\">Za porud\u017ebine u vrednosti preko <strong data-start=\"271\" data-end=\"284\">7.000 RSD<\/strong> dostava je <strong data-start=\"296\" data-end=\"309\">besplatna<\/strong>.<br data-start=\"310\" data-end=\"313\" \/>Za porud\u017ebine ispod 7.000 RSD, <strong data-start=\"344\" data-end=\"377\">kupac snosi tro\u0161kove isporuke<\/strong> po va\u017ee\u0107em cenovniku kurirske slu\u017ebe.<\/p><p class=\"\" data-start=\"446\" data-end=\"523\">\ud83d\udc49 Dostavu robe vr\u0161i kurirska slu\u017eba <strong data-start=\"483\" data-end=\"490\">AKS<\/strong>, prema va\u017ee\u0107em cenovniku kurira.<\/p><p class=\"\" data-start=\"525\" data-end=\"611\"><strong data-start=\"525\" data-end=\"537\">Pla\u0107anje<\/strong> narud\u017ebine se vr\u0161i <strong data-start=\"557\" data-end=\"610\">gotovinom prilikom preuzimanja po\u0161iljke od kurira<\/strong>.<\/p><h3 data-start=\"618\" data-end=\"649\">\u00a0<\/h3><h3 class=\"\" data-start=\"618\" data-end=\"649\">\u23f1\ufe0f Vremenski okvir isporuke<\/h3><ul data-start=\"651\" data-end=\"887\"><li class=\"\" data-start=\"651\" data-end=\"707\"><p class=\"\" data-start=\"653\" data-end=\"707\">Porud\u017ebine primljene do <strong data-start=\"677\" data-end=\"684\">13h<\/strong> \u0161alju se istog dana.<\/p><\/li><li class=\"\" data-start=\"708\" data-end=\"777\"><p class=\"\" data-start=\"710\" data-end=\"777\">Porud\u017ebine primljene nakon 13h bi\u0107e isporu\u010dene u roku od <strong data-start=\"767\" data-end=\"774\">48h<\/strong>.<\/p><\/li><li class=\"\" data-start=\"778\" data-end=\"887\"><p class=\"\" data-start=\"780\" data-end=\"887\">Za porud\u017ebine pla\u0107ene <strong data-start=\"802\" data-end=\"822\">uplatom na ra\u010dun<\/strong>, rok isporuke je <strong data-start=\"840\" data-end=\"859\">2\u20135 radnih dana<\/strong> nakon evidentiranja uplate.<\/p><\/li><\/ul><p class=\"\" data-start=\"889\" data-end=\"1027\">\ud83d\udfe2 Po predaji po\u0161iljke kurirskoj slu\u017ebi, kupac dobija email obave\u0161tenje.<br data-start=\"961\" data-end=\"964\" \/>\ud83d\udce6 Po\u0161iljka sti\u017ee na adresu kupca u roku od <strong data-start=\"1008\" data-end=\"1026\">1\u20132 radna dana<\/strong>.<\/p><p class=\"\" data-start=\"1029\" data-end=\"1064\">\u274c <strong data-start=\"1031\" data-end=\"1064\">Isporuke se ne vr\u0161e nedeljom.<\/strong><\/p><h2 data-start=\"1071\" data-end=\"1097\">\u00a0<\/h2><h2 class=\"\" data-start=\"1071\" data-end=\"1097\">\ud83c\udf0d Ograni\u010denja isporuke<\/h2><p class=\"\" data-start=\"1099\" data-end=\"1205\">Isporuka je mogu\u0107a isklju\u010divo na teritoriji <strong data-start=\"1143\" data-end=\"1163\">Republike Srbije<\/strong>, izuzev teritorije <strong data-start=\"1183\" data-end=\"1204\">Kosova i Metohije<\/strong>.<\/p><h2 data-start=\"1212\" data-end=\"1244\">\u00a0<\/h2><h2 class=\"\" data-start=\"1212\" data-end=\"1244\">\ud83d\udee0\ufe0f Reklamacije i saobraznost<\/h2><h3 class=\"\" data-start=\"1246\" data-end=\"1271\">\u2705 Garancija kvaliteta<\/h3><p class=\"\" data-start=\"1273\" data-end=\"1408\">Dankaz D.O.O. garantuje za kvalitet svojih proizvoda.<br data-start=\"1326\" data-end=\"1329\" \/>Svi artikli su originalnih robnih marki i odgovaraju opisu prikazanom na sajtu.<\/p><p class=\"\" data-start=\"1410\" data-end=\"1589\">U garantnom roku, <strong data-start=\"1428\" data-end=\"1483\">prodavac o svom tro\u0161ku otklanja svaku nesaobraznost<\/strong> proizvoda.<br data-start=\"1494\" data-end=\"1497\" \/>U suprotnom, proizvod \u0107e biti zamenjen ili \u0107e kupcu biti vra\u0107en novac <strong data-start=\"1567\" data-end=\"1588\">u roku od 14 dana<\/strong>.<\/p><p class=\"\" data-start=\"1591\" data-end=\"1635\">\u2757 <strong data-start=\"1593\" data-end=\"1626\">Kupac gubi pravo na garanciju<\/strong> ukoliko:<\/p><ul data-start=\"1637\" data-end=\"1734\"><li class=\"\" data-start=\"1637\" data-end=\"1680\"><p class=\"\" data-start=\"1639\" data-end=\"1680\">ne koristi proizvod u skladu sa uputstvom<\/p><\/li><li class=\"\" data-start=\"1681\" data-end=\"1734\"><p class=\"\" data-start=\"1683\" data-end=\"1734\">izvr\u0161i bilo kakve prepravke ili o\u0161te\u0107enja proizvoda<\/p><\/li><\/ul><p class=\"\" data-start=\"1736\" data-end=\"1870\">\ud83d\udce6 Prilikom prijema robe, <strong data-start=\"1762\" data-end=\"1814\">prodavac i kupac su du\u017eni da pregledaju po\u0161iljku<\/strong>. U slu\u010daju fizi\u010dkog o\u0161te\u0107enja, proizvod se odmah menja.<\/p><h3 data-start=\"1877\" data-end=\"1904\">\u00a0<\/h3><h3 class=\"\" data-start=\"1877\" data-end=\"1904\">\ud83d\udccb Postupak reklamacije<\/h3><p class=\"\" data-start=\"1906\" data-end=\"1967\">Kupac ima pravo da izjavi reklamaciju u slede\u0107im slu\u010dajevima:<\/p><ul data-start=\"1969\" data-end=\"2063\"><li class=\"\" data-start=\"1969\" data-end=\"1989\"><p class=\"\" data-start=\"1971\" data-end=\"1989\">nesaobraznost robe<\/p><\/li><li class=\"\" data-start=\"1990\" data-end=\"2009\"><p class=\"\" data-start=\"1992\" data-end=\"2009\">fizi\u010dko o\u0161te\u0107enje<\/p><\/li><li class=\"\" data-start=\"2010\" data-end=\"2025\"><p class=\"\" data-start=\"2012\" data-end=\"2025\">gre\u0161ke u ceni<\/p><\/li><li class=\"\" data-start=\"2026\" data-end=\"2063\"><p class=\"\" data-start=\"2028\" data-end=\"2063\">drugi nedostaci u skladu sa zakonom<\/p><\/li><\/ul><h4 class=\"\" data-start=\"2065\" data-end=\"2097\">Na\u010dini prijave reklamacije:<\/h4><ol data-start=\"2099\" data-end=\"2357\"><li class=\"\" data-start=\"2099\" data-end=\"2191\"><p class=\"\" data-start=\"2102\" data-end=\"2191\"><strong data-start=\"2102\" data-end=\"2111\">Li\u010dno<\/strong> \u2013 u maloprodajnim objektima firme (ozna\u010dena lica i mesta za prijem reklamacija)<\/p><\/li><li class=\"\" data-start=\"2192\" data-end=\"2264\"><p class=\"\" data-start=\"2195\" data-end=\"2264\"><strong data-start=\"2195\" data-end=\"2206\">Telefon<\/strong>: +381 16 215 292<br data-start=\"2223\" data-end=\"2226\" \/>\ud83d\udcde Kontakt osoba: Zvonko Petkoski<\/p><\/li><li class=\"\" data-start=\"2192\" data-end=\"2264\"><p class=\"\" data-start=\"2195\" data-end=\"2264\"><strong data-start=\"2268\" data-end=\"2277\">Email<\/strong>: \u2709\ufe0f <a class=\"cursor-pointer\" href=\"mailto:doodanakaz@gmail.com\" rel=\"noopener\" data-start=\"2282\" data-end=\"2302\">doodanakaz@gmail.com<\/a><\/p><\/li><li class=\"\" data-start=\"2305\" data-end=\"2357\"><p class=\"\" data-start=\"2308\" data-end=\"2357\"><strong data-start=\"2308\" data-end=\"2340\">Po\u0161tom ili kurirskom slu\u017ebom<\/strong> \u2013 o tro\u0161ku kupca<\/p><\/li><\/ol><p class=\"\" data-start=\"2359\" data-end=\"2507\">\ud83e\uddfe Kupac je du\u017ean da prilo\u017ei ra\u010dun, kopiju ra\u010duna ili drugi dokaz o kupovini.<br data-start=\"2436\" data-end=\"2439\" \/>Napomena: Ambala\u017ea nije obavezna za ostvarenje prava na reklamaciju.<\/p><h3 data-start=\"2514\" data-end=\"2546\">\u00a0<\/h3><h3 class=\"\" data-start=\"2514\" data-end=\"2546\">\ud83d\udd52 Tok re\u0161avanja reklamacije<\/h3><ul data-start=\"2548\" data-end=\"2796\"><li class=\"\" data-start=\"2548\" data-end=\"2638\"><p class=\"\" data-start=\"2550\" data-end=\"2638\">Po prijemu reklamacije, kupac dobija <strong data-start=\"2587\" data-end=\"2605\">pisanu potvrdu<\/strong> ili <strong data-start=\"2610\" data-end=\"2619\">email<\/strong> sa brojem prijave.<\/p><\/li><li class=\"\" data-start=\"2639\" data-end=\"2699\"><p class=\"\" data-start=\"2641\" data-end=\"2699\">U roku od <strong data-start=\"2651\" data-end=\"2661\">8 dana<\/strong>, kupac dobija odgovor na reklamaciju.<\/p><\/li><li class=\"\" data-start=\"2700\" data-end=\"2796\"><p class=\"\" data-start=\"2702\" data-end=\"2796\">Ako je reklamacija opravdana, bi\u0107e re\u0161ena najkasnije u roku od <strong data-start=\"2765\" data-end=\"2776\">15 dana<\/strong> od dana podno\u0161enja.<\/p><\/li><\/ul><p class=\"\" data-start=\"2798\" data-end=\"2843\">\u2757 Reklamacija ne\u0107e biti prihva\u0107ena u slu\u010daju:<\/p><ul data-start=\"2845\" data-end=\"2913\"><li class=\"\" data-start=\"2845\" data-end=\"2884\"><p class=\"\" data-start=\"2847\" data-end=\"2884\">o\u0161te\u0107enja usled nepravilnog rukovanja<\/p><\/li><li class=\"\" data-start=\"2885\" data-end=\"2913\"><p class=\"\" data-start=\"2887\" data-end=\"2913\">upotrebe suprotne uputstvu<\/p><\/li><\/ul><h2 data-start=\"2920\" data-end=\"2977\">\u00a0<\/h2><h2 class=\"\" data-start=\"2920\" data-end=\"2977\">\ud83d\udd04 Pravo na odustanak od ugovora (kupovina na daljinu)<\/h2><p class=\"\" data-start=\"2979\" data-end=\"3155\">Kupovina putem sajta dankaz.co.rs smatra se <strong data-start=\"3023\" data-end=\"3046\">prodajom na daljinu<\/strong>.<br data-start=\"3047\" data-end=\"3050\" \/>Kupac ima pravo da odustane od ugovora u roku od <strong data-start=\"3099\" data-end=\"3110\">14 dana<\/strong> od prijema robe \u2013 <strong data-start=\"3129\" data-end=\"3154\">bez navo\u0111enja razloga<\/strong>.<\/p><p class=\"\" data-start=\"3157\" data-end=\"3178\">\u2705 Proizvod mora biti:<\/p><ul data-start=\"3180\" data-end=\"3268\"><li class=\"\" data-start=\"3180\" data-end=\"3192\"><p class=\"\" data-start=\"3182\" data-end=\"3192\">nekori\u0161\u0107en<\/p><\/li><li class=\"\" data-start=\"3193\" data-end=\"3204\"><p class=\"\" data-start=\"3195\" data-end=\"3204\">neo\u0161te\u0107en<\/p><\/li><li class=\"\" data-start=\"3205\" data-end=\"3268\"><p class=\"\" data-start=\"3207\" data-end=\"3268\">vra\u0107en u roku od 14 dana od popunjavanja obrasca za odustanak<\/p><\/li><\/ul><p class=\"\" data-start=\"3270\" data-end=\"3301\">\ud83d\udce6 Tro\u0161ak vra\u0107anja snosi kupac.<\/p><p class=\"\" data-start=\"3303\" data-end=\"3432\">\ud83d\udcb0 Prodavac je du\u017ean da izvr\u0161i povra\u0107aj novca u roku od <strong data-start=\"3359\" data-end=\"3370\">14 dana<\/strong> od prijema obrasca ili vra\u0107enog proizvoda (\u0161ta prvo nastupi).<\/p><p class=\"\" data-start=\"3434\" data-end=\"3510\">\u26a0\ufe0f Pravo na odustanak NE va\u017ei za proizvode kupljene u fizi\u010dkim prodavnicama.<\/p><h2 data-start=\"3517\" data-end=\"3555\">\u00a0<\/h2><h2 class=\"\" data-start=\"3517\" data-end=\"3555\">\u26a0\ufe0f Napomene u vezi sa reklamacijama<\/h2><p class=\"\" data-start=\"3557\" data-end=\"3684\">Trgovac je <strong data-start=\"3568\" data-end=\"3642\">du\u017ean da u\u010destvuje u postupku vansudskog re\u0161avanja potro\u0161a\u010dkih sporova<\/strong>, u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p><p class=\"\" data-start=\"3686\" data-end=\"3784\">\u27a1 Spor se mo\u017ee pokrenuti pred nadle\u017enim telom:<br data-start=\"3732\" data-end=\"3735\" \/><a href=\"https:\/\/vansudsko.must.gov.rs\">\ud83d\udd17<\/a><a href=\"https:\/\/vansudsko.must.gov.rs\">https:\/\/vansudsko.must.gov.rs<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\ude9a Na\u010din isporuke Isporuka na teritoriji Srbije Za porud\u017ebine u vrednosti preko 7.000 RSD dostava je besplatna.Za porud\u017ebine ispod 7.000 RSD, kupac snosi tro\u0161kove isporuke po va\u017ee\u0107em cenovniku kurirske slu\u017ebe. \ud83d\udc49 Dostavu robe vr\u0161i kurirska slu\u017eba AKS, prema va\u017ee\u0107em cenovniku kurira. Pla\u0107anje narud\u017ebine se vr\u0161i gotovinom prilikom preuzimanja po\u0161iljke od kurira. \u00a0 \u23f1\ufe0f Vremenski okvir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/pages\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":22,"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/pages\/687\/revisions"}],"predecessor-version":[{"id":5787,"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/pages\/687\/revisions\/5787"}],"wp:attachment":[{"href":"https:\/\/dankaz.co.rs\/sr\/wp-json\/wp\/v2\/media?parent=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}